Faster and better customer support with GoLinks
Faster and better customer support with GoLinks
Retrieve information in real time and at lightning speed to resolve issues faster for customers.
Learn how customer support uses Go Links® to:
Resolve issues faster
Provide great customer experience by decreasing response time and quickly tapping into internal experts.
go/issues
go/issues
Make it easier to get to your outstanding issues and resolve customer inquiries.
go/IT-help
go/IT-help
Reduce the time it takes to connect with experts when you need help on specific customer issues.
Retrieve knowledge
Bring all of your support channels to one platform making it significantly easier to surface knowledge in real time.
go/guides
go/guides
Access the exact guide you need in the moment without ever having to say “Let me get back to you.”
go/policies
go/policies
Ensure you’re always up to date with the latest policies by pulling up the right docs with a few keystrokes.
Earn customer loyalty
Use Go Links® to make every touch point for your clients quick and effortless, making sure they stick around.
go/inquiries
go/inquiries
Enable your team to easily check for questions and answer them quickly crushing customer wait times.
go/followup
go/followup
Create an easy path for all support team members to follow up on customers with issues ensuring the best experience and boost retention.
Share insights
As your product evolves, so does the training material needed to provide excellent service. Use Go Links® to share insights within your team always keeping everyone in sync.
go/feedback
go/feedback
Create a repository of learnings and improvements that everyone can visit at anytime and anywhere.
go/csat
go/csat
Stay updated on customer satisfaction surveys to make sure submissions are reviewed in a timely manner by your team.
Golinks allows a person to easily find everything in one place and gives the company as a whole a place to keep everything organized.
Golinks allows a person to easily find everything in one place and gives the company as a whole a place to keep everything organized.
Bring all your tools and key assets together
Cut down on mental tabs needed throughout the day, GoLinks® can take care of that for you.
Freshdesk
HubSpot
Jira
Zendesk
Intercom
HelpJuice
Usersnap
Livechat
Freshdesk
HubSpot
Jira
Zendesk
More resources for customer support
OCT 5, 2020 / USE CASES
GoLinks® for Customer Support: Faster Training and Better ServiceLearn how customer support representatives can use GoLinks® to resolve issues faster to wow customers.
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How to Revamp Your Help Desk Ticket Workflow & CS Process with GoLinksLearn how GoLinks® has helped other companies streamline their help desk ticket workflow and customer support process.
JAN 3, 2023 / COLLABORATION
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